One option for disrupting Financial Services

Digital technology and business models are widely expected to disrupt financial services, but this hasn’t yet happened even after two phases of digital innovation. In fact the real opportunity for disruption is to reinvent what the ‘service’ in financial services means. For example, by reducing the worry and drudgery involved in managing money – what if a bank offered…

Hunter S Thompson: father of service design?

It’s not often designers turn to Hunter S Thompson to learn how to get to know consumers better. Turning to  Thompson for journalism fueled by drug consumption of epic proportions, yes, but design, no. It would surprise Thompson himself to learn his groundbreaking work on the Hell’s Angels in the 1960s was the bridge by which ethnography…

9 major digital trends … and its way bigger than social media

Its not news we are living and working in a rapidly changing world. Globalisation, increasing competition, changing consumer behaviour, are impacting the entire marketing mix as well as society more broadly. While Promotion is the most changed element so far – reflecting changes in consumer viewing habits and the clear opportunity of social media –…